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IT Delivery Manager Infrastructure

Our Organization

DLL is not your average financial services company. In fact, we’re above average in almost every way. With an employee engagement score of 85% (compared to the 72% industry average), it sure seems like we’re doing something right. And, while most companies survive fewer than 20 years, 2019 marked our 50th.

We collaborate with manufacturers, suppliers and businesses in more than 30 countries to enable the acquisition of equipment, technology and software that companies need to contribute meaningfully to their communities. We believe in partnering with our customers to develop innovative and sustainable financial solutions that deliver meaningful value to the world.

At DLL, we are committed to making sure that all people, regardless of their race, ethnicity, gender, sexual orientation, age, religion, physical characteristics or mental abilities, feel welcomed and encouraged to be their authentic selves. We strive to create an inclusive environment that is reflective of the communities in which we operate. Come see what all the excitement is about.

 

Your Function:

As a Delivery Manager Infrastructure Services, you will be a leading member of the global IT Infrastructure management team. You will steer and deliver a comprehensive portfolio of global, impactful, innovative infrastructure services. You set the vision and strategic direction for your team and you aim high. You will be accountable to your customers and senior stakeholders for service outcomes and strategic business impact that align and enable DLL’s business strategies

  • Drive business-engaged infrastructure strategy development and aligned service investment planning
  • Secure funding & endorsement for business cases and plans to establish or transform services
  • Oversee substantial (10M Euro+) budgets, with active management of service cost (development) and continual demonstrating value for money
  • Develop and implement strategies to enhance organizational capabilities and culture to ensure on-going readiness, viability and relevance of the IT infrastructure organization and its members
  • Enable, coach and direct your management team of Service Delivery Leads to deliver innovation and service execution excellence, including continuous regulatory compliance, in an Agile (Lean/Scrum/DevOps) as well ITSM context
  • Communicate and advocate your established and new strategies and services to senior stakeholders, DLL business lines and customers, and members to ensure effective partnerships, maximum impact, and value of IT investments is realized
  • Influence and align with other IT functions and corporate service leaders to ensure effectiveness and efficiency, including governance, enterprise architecture, security, vendor management, procurement, finance and others
  • Proactively identify and manage strategic vendors, identifying and leveraging opportunities for innovative services & partnerships and value
  • Establish appropriate measurement systems and indicators to enable effective management of service delivery, management of innovation, and communication with stakeholders, customers and team members:
    • Customer satisfaction
    • Service performance KPIs
    • Member satisfaction & engagement indicators
    • Financial / TCO KPIs
    • Defined objectives and key results
    • Innovation KPIs

 

Your Profile:

  • An undergraduate degree in a relevant field (IT, engineering, business information systems)
  • 10+ years of experience leading the delivery of IT infrastructure service(s) to a global customer base, using recognized ITSM methods, in a regulated industry
  • Experience applying and leading in an Agile way which includes DevOps, LEAN, Scrum ways of working.
  • Business communication, influencing & negotiation skills of a high order
  • Strategic and operational culture management, including experience leading distributed multi-cultural/trans-national teams and service transformations
  • Service strategy development and implementation skills particularly as required for transition from on-premises to cloud-based/automated solutions
  • Certifications in any of: DevOps, LEAN, ITSM/ITIL, Agile, security
  • Post-graduate technology degree or MBA degree
  • Technical expert-level depth of knowledge and experience in at least one infrastructure technology/service area or methodology of relevance to IT infrastructure services
  • Knowledge of the financial services industry
  • Advanced leadership skills (e.g. coaching certification, strategic management course

We Offer:

  • Two working days per year volunteering for a local charity
  • Health and Wellness program including healthy food, fresh Coffee Plaza, free health checks, fun health & vitality activities
  • Flexible hours with possibility to work from home (within job scope)
  • Career development opportunities: online learning, member development programs
  • Highly competitive benefits

Additional Information:

DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring is subject to successful completion of a background verification and integrity check.

 

Interested?

We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check. EOE

Please visit our website www.workingatdllgroup.com to apply online.

 

I can help you if you have any questions

Contact Jill at +1 9059016348 or