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Operations Business Support Specialist - Soft Assets

Our organisation

DLL is not your average financial services company. In fact, we are above average in almost every way. With an employee engagement score of 85% (compared to the 72% industry average), it sure seems like we are doing something right. And, while most companies survive fewer than 20 years, 2019 marked our 50th.

We collaborate with manufacturers, suppliers, and businesses in more than 30 countries to enable the acquisition of equipment, technology and software that companies need to contribute meaningfully to their communities. We believe in partnering with our customers to develop innovative and sustainable financial solutions that deliver meaningful value to the world.

At DLL, we are committed to making sure that all people, regardless of their race, ethnicity, gender, sexual orientation, age, religion, physical characteristics, or mental abilities, feel welcomed and encouraged to be their authentic selves. We strive to create an inclusive environment that is reflective of the communities in which we operate. Come see what all the excitement is about!

Your function

As a Business Support Specialist, your role is to provide first line internal sales support to DLL’s extensive vendor and dealer channels. You will support the sales process from application to booking in line with internal processes and vendor/partner agreements and ensure that all settlement transactions are processed in a timely and accurate manner and in compliance with company policies. You will support the Account Managers in meeting risk cost budgets and portfolio administration targets and be a first point of contact for all operational enquires for our dealer and Vendor network. The role is an important extension of the front-line external sales team and reports to the Business Support Manager – Soft Assets.

Key Responsibilities And Accountabilities

  • Support the sales process from application to booking to meet and overachieve new business targets.
  • Be the prime source of information and support of sales queries such as quotes, credit applications, credit approvals, letters of offer, documentation and settlement preparation and execution.
  • Provide exceptional customer service to all stakeholders, internal & external, ensuring timely and accurate completion of requests.
  • Identify and resolve problems before they impact on DLL, the vendors and/or their customers.
  • Prepare customer contracts and corresponding documents and communicate and liaise with all parties involved including DLL Risk, Legal, Finance and Asset Management teams as applicable.
  • Co-ordinate preparation of approval conditions for settlement. Proactively liaise with customers, vendors, and Account Managers regarding pending deals, communicating closely with DLL Legal, Risk, Finance and Asset Management teams, when required.
  • Effectively communicate and collaborate as a team. Proactively undertake cross-training with other team members, monitor workload and turnaround times, and maintain frequent communication with Business Support Manager to enable effective management of workflow and ensure compliance with service level agreements.
  • Adhere to company policies and procedures, including completion of all training requirements, and timely follow up on delegated action items.
  • Champion process improvement and automation across the business, improving efficiencies, accuracy, and customer service.
  • Ensure that all lease and loan security documentation is accurately completed and consistent with credit requirements.
  • Ensure that proper security registration is in place to secure that all transactions are properly executed at the client level, enforceable and binding to the corporation.
  • Be responsible for the booking process and funding request of every invoice within each transaction.
  • Be accountable for achieving daily, weekly and monthly KPI’s and SLA’s.
  • Complete audit reviews and follow up on deficient transactions.
  • Develop and maintain a positive consultative relationship with vendors, customers and co-workers in support of the overall sales effort.

Your profile

  • Prior exposure to vendor leasing/finance industry.
  • 3 to 5 years’ experience in sales support within a leasing/finance organization, preferably with transaction closing activities.
  • Good level of understanding of documentation, equipment finance products, credit risks and compliance policies.
  • Ability to review and analyse information, ensuring accuracy of documentation and compliance with internal and regulatory procedures.
  • Strong attention to detail and high level of accuracy and compliance.
  • Excellent communication skills (verbal & written).
  • Highly motivated to exceed internal and external customer expectations.
  • Proficient in using the Microsoft Office Suite, such as Word, Excel and Outlook.
  • Ability to work in a very fast-paced environment.
  • Must be a team player.

Desirable 

  • Tertiary qualification.
  • Excellent problem-solving skills.
  • Effective interpersonal skills.
  • Excellent planning & organizational skills.
  • Ability to prioritise tasks and work autonomously with minimal supervision.
  • Ability to effectively share knowledge.
  • High level of honesty and integrity.

 

Ready to work for a company that is Partnering for a Better World!

We offer

At DLL, we are many things. We are team members. Family members. Community members. We are members of society. Members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents, and interests. We come from different backgrounds, cultures, nationalities, and histories. But for all of our differences, we share one thing in common: Each of us are members of DLL. Our company was founded in the Netherlands. But today we are truly a multinational business. We span more than 30 different countries and represent over 40 different nationalities across the globe. Our unique culture is rooted in higher collaboration, less hierarchy and an honest directness that enables us to integrate, ideate and innovate across country lines. Many companies say they are European, North American, South American, Asian, or Australian. At DLL, we are all these places and more. We are a cross cultural collaborative – an interconnected network – that comes together every single day with one goal in mind: Partnering for a better world.

  • Two working days per year volunteering for a local charity
  • Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
  • Flexible hours with possibility to work from home
  • Career development opportunities: online learning, member development programs. 


 

Choose Wellbeing

DLL’s wellbeing ambition is to educate, equip, and empower members to build connections, manage their mental, emotional, physical, and financial wellness, and maintain balance between work and the other priorities that make up their lives. Our four wellbeing categories are as follows:

  • Connection – Build meaningful connections with other members
  • Health – Manage mental, emotional, and physical health 
  • Finance – Provide learning opportunities to help members achieve personal financial health
  • Lifestyle – Maintain balance between work and life priorities

These are the things that matter to our members and the wellbeing of our members matters to DLL! 

Interested?

  • The selection process may involve an assessment
  • Applications via email will not be reviewed. Please apply online via our career website
  • DLL’s referral program applies
  • The position will close as soon as we find a suitable candidate
  • For more information, you can contact Jordan Horn, HR Coordinator via Jordan.horn@dllgroup.com

I can help you if you have any questions

Contact Recruitment at +31 (0)40 233 9733 or