Rebooking Administrator
As a Rebooking Administrator, US Operations, you can expect to work collaboratively with internal and external customers on requests that are related to activities after their contract has been booked. Our goal is to exceed customer expectations in accuracy and timely processing. This role reports to the Postbooking Team Lead Customer Enrollment.
Find out more here about how you can unleash your full potential at DLL!
Day to Day
- Assist with creating and maintaining policies, procedures and training material
- Process inquiries according to SLA parameters
- Proactive follow up
- Collaborate and coordinate with Customers (internal and external) to provide excellent customer service.
- Learn, perform and train activities as assigned to team
- Complete team projects as they are assigned
- File documents in digital archive, make internal notes in as needed
- Receive and handle all inbound correspondence (mail, phone, fax,)
- Disposal of contracts
- Onboarding/removing ACH payments
- Adding/removing insurance premiums from customer accounts
- Principal payment restructures
- Due date changes
- Extension of contract payments
- Backout and replacement of contracts
- Processing address changes
All members enjoy
- Two working days per year volunteering for a local charity.
- Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
- Flexible hours with possibility to work from home
- Career development opportunities: online learning, member development programs.
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Essentials
- 2-4 years’ experience in leasing, customer service and/or accounting
- General understanding of accounting
- 1+ year(s) experience in the financial services industry is preferred
- Able to reconcile differences in tax rates, due dates, contract set up/structure.
- Good mathematical skills.
- Ability to follow established/documented procedures and decision-making skills based on specific variables.
- Candidate must have strong analytical, organization, reconciliation and communication skills.
- Demonstrated success in current and former positions
- Ability to work in a fast-paced environment, with cross-functional stakeholders at different levels
- Customer-Centric mindset
- Detail oriented, High level of accuracy in own work
- Strong verbal, written and inter-personal skills are critical
- Time management, organization and prioritizing
Choose Wellbeing
DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.
Our four wellbeing categories are as follows:
- Connection – Build meaningful connections with other DLL members
- Health – Manage mental, emotional and physical health
- Finance – Provide learning opportunities to help members achieve personal financial health
- Lifestyle – Maintain balance between work and life priorities
There are things that matter to our members and the wellbeing of our members matters to DLL!
Settling In
At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We become from different backgrounds, cultures, nationalities and histories.
But for all of our differences, we share one thing in common: each of us are members of DLL.
Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and a honest directness that enable us to integrate, ideate and innovate across country lines.
Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.
We are a cross-culture collaborative – an interconnected network – that comes together every single day with one goal in mind: Partnering for a better world.
Good to Know
Desired Primary Work Location: Des Moines, IA
Applicable Pay Range
$50,144.00 - $75,216.00
DLL is considering candidates in numerous locations. The pay estimate displayed represents the typical pay range for candidates hired for this position in the desired primary work location. Pay may be adjusted outside the projected range based on geographical differentiation as well as for any other lawful reason. Additional factors that may be used to determine your actual pay include your specific skills, years of relevant experience you possess, and other work-related qualifications. Many candidates may start in the bottom half of the applicable pay range, especially those with less experience or qualification.
This position is subject to the terms of DLL’s compensation plans and policies. Further, the position includes all other benefits provided to DLL employees, including healthcare benefits, 401k matching, vacation, sick leave, parental leave, possible discretionary bonuses, and all other benefits that are all governed by and subject to ERISA plan documents and eligibility.
- Deadline for application: June 16, 2025 (Due to high volume of applications this requisition may close prior to posted close date)
- The selection process may involve an assessment.
- Applications via email will not be reviewed. Please apply online via our career website: workingatdllgroup.com
- DLL’s referral program applies
- For more information, please contact our Talent acquisition partner JP Villacreses via jp.villacreses@dllgroup.com
DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.
DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.
