DLL Careers


IT IT Area Lead Contract Management

IT Area Lead Contract Management

As an IT Area Lead you will be responsible and accountable for the IT Delivery & Support of the IT Solutions that will be delivered and used by the different EU Countries. The focus will be on the IT Solutions that are used within the Contract Management Process. This Delivery & Support will be done within an Agile Operating Model where business and IT work closely together on providing solutions to the EU countries and their end-customers. Delivery and support should take place within agreed XLA’s / SLA’s with the customers and in line with all applicable IT Policies and IT Processes and within assigned IT budgets. In this perspective the IT Area Lead will manage the different IT resources (members and contractors) and the different IT Suppliers used.
The IT Area Lead will work closely together with the Area Lead on the business side and the IT Architect to ensure optimal & qualitative IT Delivery & Support, Process Standardization and Process Optimization and Application Rationalization.

Day to day:

Workforce Planning & Team Capability Development

  • Maintain an overview on the workload of the team in order to create a Workforce Planning for part of the Delivery Team.
  • Coach and mentor team members regarding their
    personal development to ensure required capabilities in the (Delivery) team are available. Ensure team members are and remain “future-fit”

IT Service Delivery

  • Ensure optimal and timely delivery of application maintenance and development services to internal/external customers in line with previously agreed upon SLA’s.
  • Ensure service & solution availability, timely incident resolution, Life-Cycle-Management and project/program delivery of the IT/application landscape in scope.
  • Manage (Strategic)Partner(s) to safeguard their service(s) are aligned to the agreed upon SLA’s
  • Ensure the team stays within budget and provide high quality, accurate and complete data insights

Process Compliance & Audit

  • Ensure all IT Services are delivered and supported within Information Security, Enterprise Architecture and Rabobank process/policy/procedures.
  • Ensure all Audit items are managed in a timely manner conform applicable DLL processes
  • Ensure that IT Services are in support

IT Strategy

  • Define and implement IT Vision and IT Strategy for the IT Services that are part of the Contract Management Process
  • Define and implement Application Roadmap for IT Services that are part of the Contract Management Process
  • Provide support in defining EU IT Vision / Strategy
  • Provide support in defining EU Application Roadmap
  • Provide support in defining EU Business Transformation Plan


  • Customer Satisfaction
  • Member Engagement
  • SLA compliance
  • IT Process Maturity & Compliance
  • Cyber Security Maturity & Compliance
  • Delivery of Strategic Portfolio
  • Value realized
  • TCO
  • Open Audit items
  • Number of incidents & problems

All members enjoy

  • Two working days per year volunteering for a local charity.
  • Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
  • Flexible hours with possibility to work from home
  • Career development opportunities: online learning, member development programs.
  • Click this link for an overview of all the benefits in your region.


  • University degree in Computer Science, Information Technology, Business Administration, or related fields.
  • Proven experience as a IT Delivery Manager or a similar role, within an international environment
  • Proven Experience with different software development methodologies (Agile, Scrum, etc.).
  • Proven Experience in IT Supplier Management
  • Proven experience in different sourcing models (time hire, output / outcome based / off-shoring and nearshoring.
  • Excellent analytical, problem-solving, and communication skills.
  • Ability to work in a collaborative team environment and manage multiple priorities.
  • Working in a financial industry domain is a plus

Choose wellbeing

DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

  • Connection – Build meaningful connections with other DLL members
  • Health – Manage mental, emotional and physical health
  • Finance – Provide learning opportunities to help members achieve personal financial health
  • Lifestyle – Maintain balance between work and life priorities

These are the things that matter to our members and the wellbeing of our members matters to DLL

Settling in

At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We become from different backgrounds, cultures, nationalities and histories.

But for all of our differences, we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and a honest directness that enable us to integrate, ideate and innovate across country lines.

Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.

We are a cross-culture collaborative – an interconnected network – that comes together every single day with one goal in mind: Partnering for a better world.

Good to know:

  • Deadline for application: October 8th 
  • The selection process may involve an assessment.
  • Applications via email will not be reviewed. Please apply online via our career website.
  • DLL’s referral program applies
  • For more information, please contact our Talent acquisition partner Omnia Hassan via omnia.hassan@dllgroup.com

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.

DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.

I can help you if you have any questions

Contact Omnia at +32 15369447 or