STAGE Sales Support Life Tech

Day to day:

• Provide exceptional customer service to all stakeholders, internal & external, ensuring timely and accurate completion of requests.
• Support customer onboarding: including Anti Money Laundering (AML)/Know Your Customer (KYC) onboarding process
• Support daily contact via email or by phone with external stakeholders as dealers, partners, vendors, customers.
• Effectively communicate and collaborate as a team. Proactively undertake cross-training with other team members, monitor workload and turnaround times, and maintain frequent communication with the Team Leader to enable effective management of workflow and ensure compliance with service level agreements.
• Adhere to company policies and procedures, including completion of all training requirements, and timely follow up on delegated action items.
• Ensure that all the managed business is performed in compliance with the local and corporate compliance requirements, with special focus on Anti Money Laundering (AML) legislation.
• Champion process improvement and automation across the business, improving efficiencies, accuracy, and customer service.
• Ensure that all lease and loan security documentation is accurately completed and consistent with credit requirements.
• Be accountable for achieving daily, weekly and monthly KPI’s and SLA’s.
• Develop and maintain a positive consultative relationship with vendors, customers and co-workers

All members enjoy

• Two working days per year volunteering for a local charity.
• Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
• Flexible hours with possibility to work from home
• Career development opportunities: online learning, member development programs.
• Click this link for an overview of all the benefits in your region.

"We not only live up to the expectations of our customers for today, but also anticipate their market needs of tomorrow.”

Essentials

• Good level of understanding of documentation, equipment finance products, credit risks and compliance policies.
• Ability to review and analyze information, ensuring accuracy of documentation and compliance with internal and regulatory procedures.
• Strong attention to detail and high level of accuracy and compliance.
• Excellent communication skills (verbal & written).
• Highly motivated to exceed internal and external customer expectations.
• Proficient in using the Microsoft Office Suite, such as Word, Excel and Outlook.
• Ability to work in a very fast-paced environment.
• Must be a team player
• Language skills: Italian native speaker – near native / Good knowledge of English is a plus

Extras:

• Excellent problem-solving skills.
• Effective interpersonal skills.
• Excellent planning & organizational skills.
• Ability to prioritize tasks and work autonomously with minimal supervision.
• Ability to effectively share knowledge.
• Prior exposure to vendor leasing/finance industry

Choose wellbeing

DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

• Connection – Build meaningful connections with other DLL members
• Health – Manage mental, emotional and physical health
• Finance – Provide learning opportunities to help members achieve personal financial health
• Lifestyle – Maintain balance between work and life priorities

These are the things that matter to our members and the wellbeing of our members matters to DLL

Settling in

At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We come from different backgrounds, cultures, nationalities and histories.

But for all of our differences, we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and an honest directness that enable us to integrate, ideate and innovate across country lines.

Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.

We are a cross-culture collaborative – an interconnected network – that comes together every single day with one goal in mind: Partnering for a better world.

Good to know: