Sales Support Contract Administrator

This is an exciting opportunity for motivated financial services professional to develop their skills and knowledge in the leasing industry. You will be processing varied deal structures, working closely with the internal stakeholders.

This role provides an opportunity to play a role in all aspects of contract booking, including processing Customer Due Diligence, reviewing non-standard contracts and ensuring system information is correct prior to activation. You will also play a key role in reviewing current processes and procedures to ensure applications are booked as efficiently as possible.

As this role is a Controlled Function (CF4) you will be required to meet the Central Bank of Ireland’s Minimum Competency requirements and Fitness and Probity Standards, meaning you will be required to obtain a qualification as either an Accredited Product Advisor (Loan and Consumer Credit) or Qualified Financial Advisor.

Central Bank requirements for a Control Function (CF):

• Fitness & Probity: Fitness and Probity Standards 2023 (centralbank.ie)
• Individual Accountability Framework: Guidance on the Individual Accountability Framework (centralbank.ie)
• Minimum Competency Code: Minimum Competency Code 2017 (centralbank.ie)

Candidate Profile

This role requires a diligent individual with good technical knowledge of hire purchase, lease, loan and variations of these products. They should be analytical, have a problem solving approach to all aspects of the role and an excellent eye for detail. They will require good relationship building skills in order to work with sales, credit and compliance teams to resolve various complex deal queries.

Find out more here about how you can unleash your full potential at DLL

Day to day:

• Processing finance contracts within set SLA
• Become the day to day operations point of contact for Local Area Reps
• On boarding dealers falling under your area
• Review and validate contracts/legal agreements and invoices to ensure all financials are correct and within set parameters

During peak times we expect candidates to have a flexible approach to their role which may mean taking on additional responsibilities as and when they arise.

All members enjoy

At DLL, you will deal with the constantly changing needs of our business and our partners. That is why we also encourage members to seek out the best skills across all our offices. The more networked we are as an organization, the more effective we can be at seeing more than a customer and working harder as a partner. All members enjoy:

• Short Term Incentive Plan based on DLL results and personal performance
• Non-contributory pension scheme.
• Private Healthcare Scheme
• Two working days per year volunteering for a local charity
• Flexible working
• Career development opportunities: online learning, member development programs
• Provide financial support for completion of professional qualifications
• Click this link for an overview of all the benefits in your region.

“We not only live up to the expectations of our customers for today, but also anticipate their market needs of tomorrow.”

Essentials:

What success will look like?

• Internal & external customer satisfaction.
• Building strong relationships with stakeholders and internal departments.
• Meeting set daily set SLAs
• Excellent understanding of varied products and contract structures.

Essential Qualifications/Skills

• 1-2yrs experience in a similar back office/payout/ support function or a leasing environment would be advantageous.
• Reliable and comfortable working in a hybrid office and work from home environment
• Excellent MS Tools skills including Excel, Word, MS Teams, Outlook.
• APA/QFA qualification would be advantageous. If you are not APA/QFA qualified, you will be required to meet the Central Bank of Ireland’s minimum competency requirements for our business meaning you will be required to obtain a qualification as either an Accredited Product Advisor (Loans and Regulations) or Qualified Financial Advisor - Funded by DLL.

Core Competencies:

• Effective communication and stakeholder engagement skills, written and oral.
• Confident, proactive self-starter with an appetite for continuous improvement and career development.
• Excellent time management with ability to multitask and arrange priorities under pressure.
• Strong decision-making ability/ability to work on your own initiative, especially in an escalation/urgent scenario.
• Ability to be flexible and adapt to changing needs of the business.
• Proven team work ethic with willingness to go extra mile to get the job done, especially during our peak season
• Detail oriented with a right first-time approach
• Professional manner in all interactions

Choose wellbeing

DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

• Connection – Build meaningful connections with other DLL members
• Health – Manage mental, emotional and physical health
• Finance – Provide learning opportunities to help members achieve personal financial health
• Lifestyle – Maintain balance between work and life priorities

These are the things that matter to our members and the wellbeing of our members matters to DLL

Settling in

At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We come from different backgrounds, cultures, nationalities and histories.

But for all of our differences, we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and a honest directness that enable us to integrate, ideate and innovate across country lines.

Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.

We are a cross-culture collaborative – an interconnected network – that comes together every single day with one goal in mind: Partnering for a better world

Good to know:

• Deadline for application: June 10th (Due to high volume of applications this requisition may close prior to posted close date)
• The selection process may involve an assessment.
• Applications via email will not be reviewed. Please apply online via our career website.
• DLL’s referral program applies
• #LI-BEN
• For more information, you can contact Ben Sumbler, Talent acquisition partner via ben.sumbler@dllgroup.com

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.

DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.