Our organisation
At DLL, we are many things. We are team members, family members and community members. We are members of society, members of different cultures and nationalities. Members of change. Each of us has different beliefs, different passions, different points of view, talents and interests. We have different backgrounds, cultures, nationalities and histories. But despite all our differences, we share one thing in common: each of us is a member of DLL.
Our company was founded in the Netherlands. But today we are truly a multinational company. Our unique culture is rooted in greater collaboration, less hierarchy and honest candor that allows us to integrate, ideate and innovate across border lines. Many companies say they are European, American, Asian or Australian, at DLL we are all those places and more.
We are an intercultural collaboration - an interconnected network - that comes together every day with one goal in mind: Partnership for a better world!
Your function
In the position of Business Support Coordinator, you will lead and facilitate the area's routine, ensuring smooth operations and strategic support for commercial and operational demands.
Working closely with commercial teams and partners, understanding their needs, prioritizing demands, and contributing solutions that improve the customer experience. In addition, collaboration with internal areas will be essential to promote continuous improvements in processes, products, and services.
- Coordinate the team by promoting a collaborative and high-performance environment;
- Act as a facilitator for the area's daily operations, ensuring agility and efficiency in resolving demands;
- Be the link between commercial teams, partners, and internal areas, ensuring that deliveries are aligned with business needs;
- Identify opportunities for improvement in processes, flows, and products, contributing strategic insights;
- Monitor area performance indicators and propose corrective or preventive actions;
- Support team development, promoting training and continuous improvement.
Your profile
- Bachelor's degree in Business Administration, Engineering, Economics, Management Processes, or related fields;
- A master's degree or MBA in Business Management, Projects, Processes, or Leadership will be considered a plus;
- Solid knowledge of banking financial products, especially BNDES credit lines (such as FINAME and BNDES Automático), leasing, and CDC, with an understanding of the rules, processes, and required documentation;
- In-depth knowledge of the Rural Credit Manual, including its main lines, regulations, and requirements;
- Experience with process management, flow mapping, and identification of opportunities for optimization and increased operational efficiency;
- Experience with agile methodologies (such as Scrum, Kanban, Lean, Design Thinking) applied to support or operational teams.
- Leadership focused on building high-performance teams, with a clear vision of goals, continuous development, and a sense of collective purpose;
- Strategic and data-driven mindset, using information and indicators to inform decisions, identify opportunities, and measure results;
- Strong customer focus, keeping the customer at the center of decisions and acting with empathy, agility, and a focus on experience;
- Ability to articulate with different stakeholders, promoting alignment between areas, expectation management, and effective collaboration;
- Sense of ownership and proactivity, acting autonomously and focusing on solving problems with agility and efficiency;
- Adaptable and resilient profile, with ease in acting in environments of transformation and constant change;
- Commitment to continuous improvement, promoting innovation and constant evolution in processes, services, and value delivery to the business.
We offer
- Two working days a year volunteering for a local charity.
- Health and wellness program, including healthy food, free health checks, fun health and vitality activities.
- Flexible hours with the possibility of working from home
- Career development opportunities: online learning, member development program.
Additional information
DLL's wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellbeing and maintain a balance between work and the other priorities that make up their lives.
Our four categories of well-being are as follows:
- Connection - Create meaningful connections with other DLL members
- Health - Manage mental, emotional and physical health
- Finance - Provide learning opportunities to help members achieve personal financial health
- Lifestyle - Maintaining a balance between work and life priorities
What's important to our members is important to DLL!
Interested?
- Applications by e-mail will not be considered. Please apply online via our career site;
- Referral program applies.
DLL appreciates the time you spend applying for our vacancies. We clarify that only those who qualify for an interview will be contacted. Hiring is subject to successful completion of a background check.
DLL is an equal opportunity employer. We are committed to inclusive and barrier-free recruitment and selection processes and work environments. If you are contacted for an opportunity with us, please inform the Human Resources Department if you require accommodation, in accordance with our values and all applicable legislation.
