Bilingual Contract Amendment Administrator

As a Contract Amendment Administrator, you can expect to work collaboratively with a team of about 4 colleagues on generating, distributing, and auditing existing portfolio retail transactions adjustments and lien security requests. You will be ensuring that all lease and loan security documentation is accurately completed, updated when required, consistent with credit and legal requirements. Responsible for exercising adherence to: credit and matrix authorizations, system rules, and corporate policies to ensure the accurate completion of documentation while meeting customer expected turnaround-timing commitments.

Find out more here about how you can unleash your full potential at DLL

Day to Day

This position is responsible for supporting the Portfolio Services Department in administrative responsibilities. This position requires customer contact.

• Receive requests for name changes, establish the type of transaction required including but not limited to, full/partial contract assignments or assumptions, addition or removal of co-debtor, name changes
• Prepare the application and compliance documentation
• Submit and liaise with credit department for adjudication decision – communicate declines, any clarification or additional needs to support request, prepare appropriate documentation for execution.
• Inform customer of insurance requirements and liaise with Insurance Department to ensure insurance is
• Maintain organized records with regular follow-ups for outstanding requirements.
• Once the executed documents are received, audit the documents, prepare the appropriate paperwork to effect the system changes and send the original documents for imaging.
• Liaise with Legal Department to ensure PPSA registration is amended to reflect change in debtor.
• Meet established service level standards to respond to incoming customer requests.
• Receive requests for PPSA waiver responses; perform appropriate debtor and asset searches within various systems. Coordinate verifications with other departments in order to provide the appropriate response.

• Hold other departments (credit/legal) accountable to their service level commitments to ensure the customers are being serviced in a timely fashion.
• Liaise with risk and legal to find the optimal solutions for meeting the customer’s needs.

• Key PPSA lien discharges and support issue end of term release documentation/letters.
• Receive and manages related to non-financial changes: start date changes, asset exchange documentation, end of term refinancing documentation, change of control
• Receive and manage requested related to financial changes: flat cancellation, credit & rebills, frequency changes, restructures
• Review cheque inquiries and submit proper forms to have fee created and applied

• Work with Sales on Dealer portfolio transfer requests and prepare the appropriate agreement & paperwork to reflect the change in Dealer in the system.

• Ensure that the team goals are met including turnaround time, advise management if it is in jeopardy.
• Participate in department and cross-functional initiatives
• Other duties (general office) as required

All members enjoy

• Two working days per year volunteering for a local charity.
• Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
• Flexible hours with possibility to work from home
• Career development opportunities: online learning, member development programs.
• Check this link to an overview of all benefits in your region.

 

Essentials

• Post-Secondary education a requirement
• Bilingual (French/English) is required
• Having worked in an Operations function with leasing or financing industry experience considered an asset
• Proficient in MS – Word & Excel and Outlook
• Strong attention to detail and excellent keying data entry skills
• Excellent planning & organizational skills
• Ability to manage multiple priorities within tight timeframes while maintaining ongoing attention to detail while meeting set deadlines.
• Solid team player with the ability to work in a very demanding, fast-paced environment
• Must be self-directed, decisive and goal oriented
• Comfortable working independently in an empowered work environment with established goals/expected results and limited step-by-step direction.
• Excellent problem-solving skills along with logical thinking
• Excellent verbal and written communication skills
• Effective interpersonal & relationship building skills
• Must be able to manage through difficult customer interactions and provide exceptional customer service. 
• Ability to embrace and champion change
• Capable of driving growth capacity by continuously looking for better ways to improve processes

Choose Wellbeing

DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

• Connection – Build meaningful connections with other DLL members
• Health – Manage mental, emotional and physical health
• Finance – Provide learning opportunities to help members achieve personal financial health
• Lifestyle – Maintain balance between work and life priorities

There are things that matter to our members and the wellbeing of our members matters to DLL!

Settling In

At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We become from different backgrounds, cultures, nationalities and histories.

But for all of our differences, we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and a honest directness that enable us to integrate, ideate and innovate across country lines.

Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.

We are a cross-culture collaborative – an interconnected network – that comes together every single day with one goal in mind: Partnering for a better world.

 

Good to Know

Desired Primary Work Location: Burlington, ON

Applicable pay range:

$56,381 - $84,572

DLL is considering candidates in numerous locations. The pay estimate displayed represents the typical pay range for candidates hired for this position in the desired primary work location. Pay may be adjusted outside the projected range based on geographical differentiation as well as for any other lawful reason. Additional factors that may be used to determine your actual pay include your specific skills, years of relevant experience you possess, and other work-related qualifications. Many candidates may start in the bottom half of the applicable pay range, especially those with less experience or qualification.

This position is subject to the terms of DLL’s compensation plans and policies. Further, the position includes all other benefits provided to DLL employees, including healthcare benefits, pension plan, vacation, sick leave, parental leave, possible discretionary bonuses, and all other benefits that are subject to eligibility.

• Deadline for application: May 18, 2024 (Due to high volume of applications this requisition may close prior to posted close date)
• The selection process may involve an assessment.
• Applications via email will not be reviewed. Please apply online via our career website
• DLL’s referral program applies
• #LI-APRIL
• For more information, please contact our Talent acquisition partner April Kim via April.Kim@dllgroup.com

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.

DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.